1. How much notice is required to make a reservation?
Trinity Limo suggests that you book a reservation 24 hours in advance to ensure a car will be available. However, we can often provide unscheduled pickups. You may call us 201-333-2244 or check online www.Trinitylimonj.com for same-day availability.
2. Will I get a call when my car arrives?
As a courtesy to our customers we do attempt to contact all our customers when their drivers are on location 10 minutes before the pick up.
3. Can the driver come into my building to pick up my luggage and bring it out to the car?
Unfortunately, drivers are unable to leave their vehicles unattended. Our drivers will be pleased to assist with your luggage from the front of your building to the vehicle.
4. How much notice is required to cancel a reservation?
Trinity Limo requests that our customers cancel their reservations at least 4 hours in advance. Cancellations made after the requested time-frames are subject to cancellation fees.
5. May I make a last minute change to my reservation?
Trinity Limo attempts, to the best of its ability, to accommodate last minute changes.
If you would like to make a change to your reservation, please notify us of your change at least 2 hours in advance for Hudson County pick-ups and at least 3 hours in advance for pick-ups outside of Hudson County.
6. If I have already booked a reservation from the airport, what should I do once I land?
After you retrieve your luggage, please call us with your confirmation number so that we can direct you to your car. Your driver will pick you up within minutes at a designated curbside meeting point located right outside your baggage claim. You may reach us at (201) 333-2244
7. For airport pickups, must I reserve a car in advance or can I call for a car once I land? How long will it take to pick me up?
Trinity Limo can generally provide unscheduled airport pickups. Please call us once you have landed to check our availability. If you would like to ensure availability, we recommend that you book a car in advance. It takes approximately 15 minutes for the driver to pull up to your terminal.
1. Must my child be in a child safety/booster seat?
Yes
2. Does Trinity Limo supply infant or booster seats?
Yes, for reservation only (6 hours in advance). However, we encourage parents to bring an infant seat or booster seat for their child’s safety.
3. What are the passenger and luggage capacities of the various vehicles?
Sedans and Luxury Sedans can accommodate up to four passengers with 3 standard size luggage. SUV Suburban – 6 passengers with 6 medium luggage. 10 Passenger van – 10 passengers with luggages
1. Does Trinity Limo provide handicapped accessible vehicles?
Yes. You may reserve an unmarked, handicapped accessible vehicle by calling us at (201) 333-2244.
2. Will Trinity Limo carry a Service Dog?
Yes. When booking a reservation, please be sure to tell one of our phone agents that you will be traveling with a service dog so that we can accommodate you. It will be $20 extra charge.
3. May I bring my pet in a Trinity Limo vehicle?
Yes, Trinity Limo can accommodate dogs, cats and small pets. With the exception of service dogs, any animal over 25 lbs must ride in a SUV. All animals must be leashed or in a carrier when traveling in a Trinity Limo vehicle.
We request that when traveling with a pet, you notify a reservationist in advance so that Trinity can accommodate you. Please note that if you fail to notify a reservationist that you are traveling with a pet, the driver reserves the right to refuse to transport the pet.
4. How old must my child be to travel alone?
Children must be at least 16 years of age to travel alone.
1. Can I get a receipt when I pay in cash?
Yes. Your driver will provide you with a cash receipt in the vehicle at the end of your trip. If you forgot to get a receipt in the vehicle, you can request a receipt through Trinity Website.
2. Who is responsible for any toll charges incurred during my trip?
Passengers are responsible for any toll charges incurred throughout the trip. Upon arrival at your destination, your driver will inform you of the additional toll charge.
The fare quoted by a reservationist or on our website does not include the toll amount.
3. Is tipping mandatory? Is there a set percentage I must tip?
When traveling in a Sedan or Luxury Sedan the gratuity is at the discretion of the passenger. It is customary to tip a driver 15%-20%.
When traveling in a stretch limousine, SUV and 13-passenger van, a mandatory gratuity of 20% will apply.
The fare quoted by a reservationist or on our website does not include the tip amount.
4. May I pay with a personal or business check?
No, we do not accept checks. We accept cash, all major credit cards, including American Express, Visa, MasterCard, and Discover.
5. Does Trinity charge for waiting time? If so, how is waiting time charged?
Yes. Waiting time charges may be incurred if a passenger arrives late to a pick-up. Waiting time is based on the hourly rate for a particular vehicle and is charged at 15 minute increments. Time spent waiting at additional stops will also be charged as waiting time. Waiting time charges may apply after the complimentary waiting time expires on a round-trip.
6. Does the fare include tolls and tip?
No. The fare does not include tolls, tip, waiting time or additional stops.
7. How much are tolls?
Tolls depend on the route taken to get to your destination.
8. How can I pre-pay for a reservation?
Yes, You may pre-pay for a reservation online by making online reservation and note to be prepaid using a credit card.
1. If I left a personal item in a Trinity car, how can I get it back?
If you think you have left an item in one of our vehicles, you may report the lost item by contacting our customer service department via Trinity Website. An agent will get back to you with regard to the status of your property.
If your item has been found, you may retrieve it at an address will be give to your by our office agents.
If you wish to have FedEx pick up the item from our office and deliver it to you, notify a customer service representative that you will arrange for FedEx to make the delivery.
1. How can I apply for a corporate account?
To apply for a corporate account, you may contact our Corporate Sales manager at 201-333-2244. You can also fill out an online application www.Trinitylimonj.com
- If I have to wait for my car to arrive, will I be billed for my waiting time?
- Our customers are privileged to free waiting time according to what type of car they have selected. Our operators checking all flights ETA's (for delays or earlier arrivals).
- Sedans - receive 30 minutes free on domestic and on international flights.
- Limousines - receive 30 minutes free on domestic and 50 minutes free on international flights.
- Vans - receive 30 minutes free on domestic and 50 minutes free on international flights.
- SUVs - receive 30 minutes free on domestic and on international flights.
1. My credit card will not be in the vehicle for the driver, what can i do?
If you would like to pay by credit card but the card will not be present at the time of the ride, If you are booking online, you must complete the reservation first. Once you have the confirmation number, you will be able to process prepay payment for a trip through our online system. For further question, call 201-333-2244
2. May I change my form of payment at the end of the trip?
Yes. Please remember that if you reserved your trip with a debit/credit card, the temporary hold on your card will last 3 -5 business days before the funds are released.
3. Can I use my debit card to pay for a ride?
No.