Certified Professional Chauffeurs
Count on Trinity's chauffeurs to provide superior service that sets the industry standard for professionalism, expertise and knowledge. They deliver the skill flexibility, reliability, knowledge and attention to detail you need to meet all your travel needs and exceed your every expectation.
Count on Safety, Reliability and Consummate Professionalism
Trinity maintains the highest level of accountability for all its chauffeurs, worldwide. Your comfort, safety, and satisfaction are guaranteed.
- All chauffeurs undergo thorough background investigations, motor vehicle record audits and drug testing. And on an ongoing basis, their performances are evaluated through our Quality Assurance Program.
- All Trinity chauffeurs also undergo extensive and ongoing certification and safety training, and each chauffeur must complete the Trinity Chauffeur Certification Program.
- Trinity chauffeurs have intimate familiarity with the layout, logistical details and traffic patterns of the areas in which they serve. In addition, they remain in constant cell phone, fax and pager contact - to ensure that your vehicle is where you need it, when you need it.
- Our chauffeurs make it their business to know the "best of" the cities they serve, providing "mobile concierge" services, with advice on where to dine, where to shop and what to see and do.
- Our knowledgeable chauffeurs can be your guide to the sights and sounds of many cities around the Tri-State with Trinity's Tours and Sightseeing services. You will travel in comfort and safety - allowing you to truly enjoy your tour and create lasting memories of the city you're visiting.
Trinity is more than the world's leading chauffeured services company. We're a team of professionals committed to enabling your success by delivering a highly personalized level of service that exceeds your expectations. Our objective is nothing less than mission-critical reliability - a level of consistency and safety that is second to none in the industry.
Whatever the situation, we strive to do more. That means anticipating what you really need and doing everything we can to make it happen. Doing more for you demands a passion for going above and beyond - one customer at a time.
We are passionate about serving you better, which is why we strive for technological leadership, whether in the form of advanced online reservation capabilities or innovations that turn a Trinity Car into a fully connected mobile office. It's why we've created a dedicated team to coordinate meetings and special events and provide the most comprehensive corporate travel services in the industry. It's why we've institutionalized a culture of world-class service through a variety of quality control and assurance programs. It's why we train, certify, and constantly evaluate every Trinity chauffeur.
Trinity's organization-wide commitment to exceptional service is second to none. We hold ourselves to the highest service standards and institute more corporate measures than any other chauffeured services company to ensure consistently superior service.
Count on Precision and Performance
Trinity enforces strict performance standards for reservations, billing, operations and vehicle maintenance. Trinity guarantees consistent safety and service standards, and we conduct annual on-site audits to ensure compliance according to the Trinity standards manual.
Trinity maintains the highest level of accountability and provides the most intensive training for all its chauffeurs. Before chauffeurs become "Trinity Chauffeurs," they undergo thorough background investigations and must also undergo extensive and ongoing certification and safety training, including our intensive Trinity Chauffeur Certification Program. Trinity takes its commitment to superior service even further with the industry's most comprehensive Quality Assurance (QA) programs. Programs such as the "Listen In" and Next-Day QA customer surveys help maintain our unequaled level of professionalism.
Count on Greater Personalized Service
Personalized service is Trinity's priority. We take every measure to provide you with comfortable, safe, reliable travel services. Our Reservation System and Web-based e-Reservation Center let you arrange chauffeured services for personal and business travel, road shows, meetings and events, and private aviation - customized to your specifications. Trinity's reservation specialists and customer care representatives are available 24 hours a day, 365 days a year.
Trinity's chauffeurs are courteous, consummate professionals who set the industry standard for impeccable service, expertise and knowledge. The Trinity Fleet, features only the highest quality, late-model luxury vehicles - including sedans, limousines, SUVs, mini-buses, vans, motor coaches. We offer the finest on-the-go amenities, and our uniquely personal Meet & Greet service makes airport travel hassle-free.
Trinity doesn't just assure you the highest quality of service - we ensure it. We have quality control programs and procedures. We institute more performance measures. We do more than any other ground transportation company in the industry to make sure we are the gold standard for chauffeured services.
Count on Complete Accountability
Trinity takes its commitment to superior service quality much, much further with the industry's most comprehensive Quality Assurance (QA) program, overseen by an entire department devoted to company-wide QA. Our QA initiatives include:
- A Next-Day Quality Assurance program utilizing random phone calls to passengers or travel arrangers the day following service to monitor reservation, chauffeur and vehicle quality
- An "Eyes of the Customer" program to survey travel arrangers in order to assess our performance vis-à-vis their expectations
- An "Eyes of the Manager" spot-inspection program to assess chauffeurs and their vehicles first-hand